All questions related to your profile and managing it

• How can I change my password? 416
• I play in several clubs, can I have a single login? 255
• I have a single account across several clubs, how do I choose which club to display? 195
• A family member wants to become a member, can I add them? 144
• How do I book for a family member? 10
• I've lost my password. How can I recover it? 231
• How do I change my profile photo and information? 15
• I have several accounts: how do I merge them into a single login? 7
• How do I change the site language? 11
• How do I set my personal access code? 17
• My data: download, leave the club, delete my account 21
• How do I become a club member online? 15

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 144
• Why are some cells pink on the board? 375
• How can I make a booking 943
• How can I book with a guest? 245
• How can I edit a booking? 202
• How can I delete a booking? 299
• All courts are occupied. Can I join the waiting list? 75
• What payment methods are available to me for a booking? 99
• How to create an open booking 44
• How to join an open match 26
• Where can I find the court access code (door code)? 19
• How do I withdraw from an open match? 6
• How do I view my booking history? 4
• How do I see the weekly schedule? 10
• How do I find and book at another club? 12

How do I register for a camp or a school?

• Sign up for a tennis lesson 91

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 12
• How do I pay for a booking with my wallet? 6
• How do I split the payment with my partner? 6
• How do I use my restaurant vouchers? 19
• How do I view and pay my invoices? 6
• How do I download my certificates? 5
• How do I send money from my wallet to another member? 14

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 6
• How do I join my club's WhatsApp groups? 6
• How do I take part in the Défi-Plugin (challenge tournament)? 25
• Défi-Plugin: I played without creating the match, how do I enter the score? 9

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 19
• How do I turn on dark mode? 14
• How do I install the Plugin.ch mobile app? 9
• How do I choose the notifications I receive on my phone? 5
• Where can I find the messages sent by my club? 5

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 18
• The administration home page 21

• Manage access 51
• Manage membership cards 32
• Manage clubhouse 18
• Manage restaurant credit 20
• Manage email sending 24
• Manage invoicing 30
• Manage member groups 7
• Manage registrations 23
• Manage special days 17
• Manage offers 20
• Manage online payments 12
• Manage billing regions 7
• Manage the club manager 10
• Manage challenge tournaments 16
• Manage RFID validation 25
• Manage general settings 11
• Setting up the accounts (general ledger) 14
• Configure EBICS: connect Plugin.ch to your bank 16
• Gate access log 22
• Manage multiple buildings 16

• Create a new court 31
• Manage court groups 24
• Manage booking periods 35
• Manage court usage 23
• List, edit, or delete a court 25
• Manage sports 5
• Close courts 17

• Create a new season 28
• Edit or delete a season 16
• Open the winter season by copying last season 15
• Link a sport to a season 15

• Manage recurrence authorizations 25
• Manage restrictions 22
• Manage subscription type 39
• Create booking prices: per session or per season 11
• Check rates with the rate grid 8
• Manage non-member and pay-as-you-go deductions 14
• Booking without a subscription: the guest subscription 9

• Create an item 27
• Assign an item to a member 9
• Edit or delete an item 9
• Delete an item assigned to a member 18
• Import linked items from Excel 13

• Display the member list 27
• Create a new member 44
• View a member's detailed information 24
• Display a member's operational data 13
• Manage member subscriptions 11
• Import member data 5
• Print member cards 13
• Print and export the member list 16
• Charge an item to a member or a group 12
• Link a member to a group 21
• Edit and delete a member 7
• Search for a member 15
• Managing duplicates: merging two profiles 26
• Managing units to be deducted: personalised hours and non-members 11
• Manage Swiss Tennis licenses 5
• Topping up a member's wallet 8
• Find and reactivate a removed member 11
• Issue a certificate for a member 6
• Managing families 10
• Handling erasure requests (GDPR) 20

• Add a new sponsor 18
• Invoice sponsors 22
• Re-invoice sponsors 18

• Assign and remove a role 15
• Roles and access: create and edit a role 20

• Gérer son école de tennis : la marche à suivre 10
• Activating the Lessons module 31
• Creating lesson items 18
• Create, edit, and delete a lesson 21
• Manage lesson groups 23
• Manage lesson enrollments 20
• Prerequisite 33
• Invoice and reminder texts 6
• Teachers' schedule 23
• Grouped payments of registrations (basket) 13
• Change the rate of a registration 16
• Copy a lesson for the next season 14
• Changements en cours de saison 8
• Cancel or make up a lesson 7
• Ce que fait le prof 11
• Prix, membres et non-membres 9
• Paiement en ligne et facturation 11
• N° AVS et export Jeunesse et Sport 14
• Questions fréquentes sur les cours 10
• Résoudre les conflits de planning 9
• Proposer des créneaux de préférence 8
• Placer les élèves automatiquement 7
• Envoyer son planning à un professeur 9
• Préparer le planning de la semaine 13
• Reprendre les groupes de la saison passée 13

• Complete management of equipment rental 41

• Find old invoice groups (archives) 26
• Invoice considerations and display 22
• Create invoices 25
• Send invoices by email 13
• Manage payment reminders 9
• Print invoices 19
• List and search invoices 16
• Edit and delete invoices 17
• Invoicing a membership fee or an item: what's the difference? 31
• Automatic reminders for e-mail invoices 10
• Keeping the accounts with the general ledger 7
• Manage family discounts 11
• Import accounts from Excel 29
• Carry an overpayment over to the next invoice 12
• How invoice dates are calculated 25
• Annuler une facture ou une ligne déjà comptabilisée 15
• Transit accounts for online payments 21
• Cancel a reminder and go back to the original invoice 10
• Invoicing guests (non-member hours) for the season 3

• List of bank payments 10
• Processing via bank files 16
• Process a manual payment 21

• Process installments 32

• Managing bookings in the schedule 58
• Configure and use open matches 27
• Manage the set times 19
• Create a promo code and use it 26
• Refund a fixed-hour session that was released and taken again 2
• Moving a booking and creating a recurrence in the schedule 5
• Creating and managing recurrences 19
• The weekly view and the all-sports view 12
• The cash journal and the history of a booking 11
• Manage cash register prices 5
• Offering items with a booking 23
• Deleted bookings and deletion records 4
• Replace a player on a fixed hour 15
• A fixed hour cannot be added: nothing is displayed 13

• Manage automatic emails 15
• Sending bulk emails 16
• Manage messages 27
• History of sent emails 7
• Writing an e-mail with the editor 6
• Birthday and inactive member e-mails 2

• Manage challenge tournaments 25

• Enable partner search 12

• The statistics dashboard 21
• Invoicing bookings from the statistics 14

• Access the program 26
• Booking by a member 39

• Creating and configuring a lesson 31
• Sign up for a tennis lesson 23
• Managing registrations (administrator) 21
• Managing groups and the schedule 23
• Tennis lesson invoicing 12
• Invoicing check and Youth and Sport export 5

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 1
• Adding and editing an employee 13
• Special cases: minor salary, young people, pensioners, LPP 10
• Running the monthly payroll 14
• Entering a compensated absence (army, maternity, illness, accident) 13
• The 13th salary and holidays for hourly employees 6
• Paying salaries and reconciling them with the bank 10
• Correcting an approved payslip 9
• Salary certificates and annual lists 5

You'll find all the questions about booking without an account

• How can I book if I don't have an account 847
• Where can I find available courts in my area? 120
• How can I edit/cancel my booking if I don't have an account? 143